FAQs

FAQ
  1. Is this procedure covered by my insurance?
  2. What is my surgery/office visit going to cost?
  3. Do you accept my insurance?
  4. Why did I get a statement when I thought my insurance was going to pay it all?
  5. What is a COB/EOB?
  6. Why do I owe more than my co-pay?
  7. Does your office offer payment plans if I cannot afford to pay my balance in full?
  8. How long has Commonwealth Urology been in business?
  9. Who are the physicians?
  10. Do you have any female physicians?
  11. What information do I need when I come into the office for my first visit?
  12. Can my records be available to my doctor if I see him in a different office?
  13. My doctor says I need to see an Urologist – What is an urologist and what do they treat
  14. What hospitals are the physicians affiliated with?
  15. Do I need a referral to be seen?
  16. Where is your practice located?
  17. Why do you ask for social security number and photo ID?
  18. How do I go about obtaining my medical records?
  19. How long does it take to get my medical records?
  20. Is there a charge for my medical records?
  21. What can I expect when I come in for my first office visit?
  22. It is going to hurt?
  23. When will I get my test results?
  24. Can I be seen today?
  25. When can I bring in my specimens?

FAQ

1. Is this procedure covered by my insurance? Top
  Prior to all procedures the patient will be advised of eligibility, and their responsibility for the deductible. This is an estimate based on the scheduled procedure.  
2. What is my surgery/office visit going to cost? Top
  This will depend on what occurs during the office visit.  
3. Do you accept my insurance? Top
  You will need to call your carrier and check to see if we are on the provider list.  
4. Why did I get a statement when I thought my insurance was going to pay it all? Top
  You will receive an EOB (Explanation of Benefits) showing what the insurance is responsible for, insurance adjustments, non covered services and patient deductibles not met yet.  
5. What is a COB/EOB? Top
  COB stand for Coordination of Benefits, EOB stands for Explanation of Benefits.  
6. Why do I owe more than my co-pay? Top
  Along with co-pays may have a deductible which you are responsible for prior to insurance paying towards your balance. You also may have some non covered services.

 
7. Does your office offer payment plans if I cannot afford to pay my balance in full? Top
  Besides accepting all major credit cards, we offer Care Credit. Care Credit is a health credit card which we will be glad to discuss with you.  
8. How long has Commonwealth Urology been in business? Top
  Serving the Commonwealth since 1927.  
9. Who are the physicians? Top
  Commonwealth Urology has 21 physicians which practice is different communities. Please see the directory for physicians in your community.  
10. Do you have any female physicians? Top
  No.  
11. What information do I need when I come into the office for my first visit? Top
  Please bring the following:
a. Your insurance card
b. A government issued picture ID (such as a driver’s license or passport)
c. All you medications you are currently taking
d. A list of your past surgeries, allergies and health history		  
12. Can my records be available to my doctor if I see him in a different office? Top
  Commonwealth Urology uses electronic medical records and all patient records are available to your physician regardless of what office you are seen at.  
13. My doctor says I need to see an Urologist – What is an urologist and what do they treat Top
  A urologist is a physician who specializes in the diagnosis, medical treatment, and surgical procedures relating to the kidneys, bladder, adrenal glands, and genitourinary system. Among the specialized areas with which urologists deal are infertility, prostate, incontinence, impotence, kidney stones, cancer treatment, vasectomies, vasectomy reversals, trauma to the urinary system, and pediatric care.  
14. What hospitals are the physicians affiliated with? Top
  Our physicians are affiliated with most major hospitals in their regions. For a detailed list please see individual locations.  
15. Do I need a referral to be seen? Top
  We will schedule all patients who call and request to be seen, however if your insurance requires a referral you will need to have that in file prior to your visit. Please check with your insurance for clarification.  
16. Where is your practice located? Top
  Please see the site maps for details on locating our office.  
17. Why do you ask for social security number and photo ID? Top
  Social Security numbers are used with insurance companies and laboratories as the identifier for all patients. The “Red Flag Rule” requires we verify all patients identity with a picture id. This is to protect the patient from someone else using their insurance plan and protecting their identity.  
18. How do I go about obtaining my medical records? Top
  Medical records can be obtained by contacting our office and completing a "Request for Medical Records" form.  
19. How long does it take to get my medical records? Top
  Medical records traditionally will be released within 7 days upon receipt of the release form.  
20. Is there a charge for my medical records? Top
  All patients receive one copy of their medicals free of charge. Additional request will have a charge of $1/page.  
21. What can I expect when I come in for my first office visit? Top
  We will ask you to arrive 30 minutes early to complete “New Patient” history and insurance forms.  
22. It is going to hurt? Top
  Prior to any exam or procedure, a full explanation will be given to the patient so they will know what to expect.  
23. When will I get my test results? Top
  Different test take different amounts of time. Patients will be informed of when their test results will available and how they will be contacted.  
24. Can I be seen today? Top
  We will make every attempt to see patients in a timely manner.  
25. When can I bring in my specimens? Top
  Patients will be advised of the day and times to drop off their specimen.